Recent releases across DM, voice and the platform.
Reply to a specific customer message so the quote stays above your answer. React with an emoji, and see customer reactions and edits on each bubble.
Save the text answers your team sends often and reorder them by dragging. Everyone with inbox access can add and edit them, then send them from any conversation.
Add an emoji or insert a saved quick reply without leaving the conversation. Type / in an empty reply box to search your quick replies, then edit the text before you send.
Voice notes have a seek bar, a 1x, 1.5x or 2x speed toggle and a download button. Add a profile photo, and follow two new setup steps: invite your team and set up your AI.
Filter customers by campaign and by source, then export exactly that list as a CSV for every page. Campaigns show their creator and an estimated finish time.
Every new contact records the channel they first reached you on. Filter Customers by it, include it in the CSV export, and see it on the customer's page.
Each call's detail shows how long the caller waited for every reply, the greeting time and which turns were slow or timed out. Timing is recorded from 14 October 2026.
Recent releases are listed by area: DM, Voice and Platform. Each one has a screenshot or a short looping demo. A New dot in the account menu shows when there is an update you have not seen.
A tighter AI reply time limit and a greeting warm-up that runs in parallel cut long waits on calls.
