Privacy Policy
We believe privacy is a fundamental right. Our systems are built from the ground up with a "privacy-by-design" architecture to ensure your organizational data remains yours alone.
1. Information We Collect
Hala AI collects only the minimum necessary information required to provide our enterprise AI services. This includes:
- Account Information: Name, professional email, and organizational role.
- Interaction Data: Transcripts of AI-driven voice or text interactions.
- Metadata: IP addresses and device identifiers for security logging.
2. How We Use Your Data
“Your data is used exclusively to refine the performance of your specific organizational AI instance. We never sell, rent, or lease your private data to third-party advertisers.”
Usage is limited to processing requests, improving model accuracy for your specific use-case, and providing technical support upon request.
3. Data Storage & Security
Encrypted at Rest & In Transit
All call recordings and transcriptions are encrypted using AES-256 standards. Keys are managed through HSM-backed services to ensure maximum isolation.
4. Healthcare & sensitive data
We apply encryption, access controls, and least-privilege practices to sensitive data you store in Hala. Customer conversation content is not used to train third-party foundation models beyond the limited license needed to operate your AI receptionist.
5. Controller & processor roles
For your Hala account (business profile, billing, staff users), Hala AI acts as the data controller.
For end-customer conversations processed through your connected channels, Hala acts as a processor on your behalf. You remain responsible for lawful bases and notices to your customers.
6. Your rights
Right to Access
You may request a copy of all data we hold regarding your organization.
Right to Erasure
Request permanent deletion of interaction logs and account metadata.
Right to Object
Opt-out of specific data processing activities that are not core to service delivery.
Need a Data Processing Agreement?
Our legal team can provide standard DPAs for enterprise clients.