Quick replies for answers you send often

Quick replies are saved text answers, such as opening hours, prices or directions. Save each one once, and your team can send it from a conversation without retyping it. The list is shared across the whole organization, so answers stay consistent from one person to the next.

Where to find it

Open Settings in the dashboard and scroll to Quick replies, below Reminders. While there are no replies yet, the section shows an empty state with an add button.

How to use it

Click Add quick reply, type a short title such as Opening hours, and write the message.
Click Save. The new reply appears in the list.
Drag a row by its grip handle to change its position. The new order stays after a refresh.
Use the pencil icon to edit a reply, or the bin icon and then confirm to delete it.

Who it helps: any team that answers the same questions every day. Members with inbox access can add and reorder replies, so the list stays current without one person owning it.

Where to find it

Open Settings in the dashboard and scroll to Quick replies, below Reminders. While there are no replies yet, the section shows an empty state with an add button.

How to use it

Click Add quick reply, type a short title such as Opening hours, and write the message.
Click Save. The new reply appears in the list.
Drag a row by its grip handle to change its position. The new order stays after a refresh.
Use the pencil icon to edit a reply, or the bin icon and then confirm to delete it.

Who it helps: any team that answers the same questions every day. Members with inbox access can add and reorder replies, so the list stays current without one person owning it.